Terms and Conditions
Terms and Conditions of Cheylesmore Appliances
Our prices are subject to change.
All goods and services are subject to availability. This does not affect your Statutory Rights.
Age of Consent
When placing an order you are declaring that you are the appropriate legal age to purchase the item and that the person accepting delivery of your order is aged 18 or over. If it is found that you are not legally entitled to order certain goods, we reserve the right to terminate all account facilities immediately, without notice, and we will not be obliged to complete the order. All deliveries will require a signature.
Customer Responsibility
On delivery of your product please inspect the goods for damage and notify info@cheylesmoreappliances.co.uk within 2 days of delivery.
Delivery
Please note we deliver to mainland UK and Isle of Wight addresses only. We aim to deliver your purchase within 3 - 6 working days from confirmation or acceptance of order subject to availability and unless otherwise stated by our customer service team.
The customer must ensure that for all deliveries that there is a clear unrestricted passage for products to pass through. Heavy bulky goods such as a fridge freezer or washing machine will only be delivered to the first entry point of the premises. Goods will not be passed through your residence/business unless there is clear access and the customer agrees that there is no liability held against the retailer for any walls/floors or fixtures or fittings that may be damaged. You can request the delivery drivers to assist you to move the goods to the point of rest at your own risk.
Please note that if you select a scrappage option your old appliance must be fully emptied, disconnected and defrosted. We will not be held liable for any damages leaks and spillages caused from the scrapped appliance upon removal from the premises.
Please note that deliveries once booked cannot be changed, anycancelation, failed or refused delivery will incur a re-delivery charge. All items will be delivered to the GROUND FLOOR only.
We're sorry that adverse weather conditions may affect our delivery service.
Prices and Payment
All prices are inclusive of VAT at the current rate. Prices quoted are correct at time of entering information. We reserve the right to change prices and specification of any item on our Web site at our discretion without prior notice or to withdraw any items at any time. We will not be liable to you or anyone else for withdrawing any items from the Web site or refusing to process an order. However, this will not affect any orders that have been accepted and therefore dispatched.
Payment can be made on the web site, phone or cash on collection.
All customers must reside in mainland UK or the Isle of Wight.
Cancellation and Returns
If you are not completely satisfied with your purchase you may cancel the contract or return your item(s) under the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013, within 14 working days from the date you received it for an exchange or refund.
To return the item(s), please contact us by email at info@cheylesmoreappliances.co.uk quoting your order number. We aim to respond to your e-mail enquiry within 1 working day of receipt. Alternatively, please call our customer services team on 02476 505034 who will assist with arranging collection of your unwanted item(s).
All monies will be refunded if the goods are cancelled within the 14 day cooling off period. We will refund your account with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. However the following points must be observed:
Items must be returned in an unused condition with the original packaging if possible.
Please ensure that the product is well packed so it does not get damaged on its return journey. The receipt or other valid proof of purchase must be returned with the unused item(s).
Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it.
For small items the amount charged for collection is £10.
For larger items the amount charged for collection is £35.
All products are checked on return to our warehouse. In the event of the product being used or an accessory is missing, a full refund will not be processed. An example of the cost for accessories that will be charged is as follows:
1. Remote control £40 including VAT.
2. Instruction book/manual £10 including VAT
If you fail to make the goods available for collection within 30 days of your notice of cancellation, you will be deemed to have accepted the goods and you will not be refunded. This does not affect your statutory rights.
Please note that the manufacturer endeavours to offer a free repair service for all products that develop a fault, not caused by accident, misuse or neglect, within the manufacturers guarantee period.
If the product develops more than three technical faults in the first year of the guarantee period an identical replacement will be offered subject to availability.
For security and training purposes, telephone calls may be recorded and monitored.
To return the item(s), please contact us by email at info@cheylesmoreappliances.co.uk quoting your order number. We aim to respond to your e-mail enquiry within 1 working day of receipt. Alternatively, please call our customer services team on 02476 505034 who will assist with arranging collection of your unwanted item(s).
All monies will be refunded if the goods are cancelled within the 14 day cooling off period. We will refund your account with the price of the goods within 30 days beginning with the day on which notice of cancellation was given. However the following points must be observed:
Items must be returned in an unused condition with the original packaging if possible.
Please ensure that the product is well packed so it does not get damaged on its return journey. The receipt or other valid proof of purchase must be returned with the unused item(s).
Items are to be returned at your expense unless the item purchased was damaged or faulty when you received it.
For small items the amount charged for collection is £10.
For larger items the amount charged for collection is £35.
All products are checked on return to our warehouse. In the event of the product being used or an accessory is missing, a full refund will not be processed. An example of the cost for accessories that will be charged is as follows:
Third Party Links
We may provide links to other web sites or resources from time to time. Any such link to other web sites or resources is not an endorsement of such web site or resources and you acknowledge and agree that we are not responsible for the availability of and content on such web sites or resources.
Disclosure of Information: Data Protection
Cheylesmore Appliances Ltd utilises the latest in secure server technology to ensure that all personal information is protected.
The information on the form you submit will be held and used by us or representatives in accordance with the provisions of the Data Protection Act for the purpose of order processing, account administration, statistical analysis, business analysis, or marketing and consumer research.
The information contained in the above terms and conditions is complete at time of publishing. We reserve the right to amend at their discretion and without prior notice.
Copyright and Trademark
Copyright and other intellectual property rights protect all text and graphics in, and the design of, this Web site. Permission is granted to users of this site to electronically copy and to print in hard copy portions of the Web site for the sole purpose of using this Web site as a shopping resource. Any other use or copying of the material on this Web site is strictly prohibited.
Products and company names mentioned may be the trademarks or registered trademarks of their respective owners. No permission is granted in the respect of use of any of the above; such use may constitute an infringement of the holder's rights.
As a user of this site you agree to indemnify both these parties against any claims, losses, expenses or liabilities which may be incurred as a result of your misuse or unlawful use of this Web site or the server on which they are located including without limitation, arising from any spamming activity, defamatory statements, use of pornography or the infringement of intellectual property or other third party rights carried out by you for which you are responsible.
Severance
Each provision of these Terms & Conditions of Use shall be construed separately and independently of each other and the validity of any one part shall not affect the validity of any other part.
Warranties
you will use the Web site only in accordance with these Terms & Conditions of Use and only for lawful purposes and in a lawful manner; and all information which you provide to us is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to such information
Indemnity
You agree to fully indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including legal fees, arising out of any breach of these Terms & Conditions of Use by you or other liabilities arising out of your use of the Web site.
Limitation of Liability
The Web site is provided to you on an "as is" and "as available" basis without any warranty being given in relation to the Web site including (but not limited to) implied warranties of non-infringement, compatibility, security, accuracy or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Web site will meet your requirements or will be uninterrupted, timely, or error-free, that defects will be corrected or that the site or the server(s) that makes it available are free of viruses or bugs.
We will not be responsible or liable to you for any loss of material uploaded or transmitted through the Web site.
We will not be liable in contract, tort, negligence, for pre-contract or other representations (other than fraudulent or negligent representations) or otherwise out of or in connection with the use of the Web Site or supply of goods or, likewise, for any consequential or economic loss (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or any special or indirect losses whatsoever. This does not exclude liability for breach of contract in the supply of goods where the limit of our liability shall be the purchase price of the goods.
Nothing in these Terms & Conditions of Use shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
Disclaimer
Cheylesmore Appliances Ltd and/or their respective suppliers make no representations or warranties about the accuracy, completeness or suitability for any purpose of the information contained in the documents and related graphics published in this site; or any of the products of whatever nature details of which appear on this site.
All such documents and related graphics are provided, and any such products (where ordered) are accepted by customers, "as is" and without warranty of any kind other than as provided by the manufacturers.
The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Cheylesmore Appliances Ltd how so ever arising for inaccuracies or errors is expressly excluded to the fullest extent permitted by law.
All brand names, product names and titles used in this site are trademarks or trade names of their respective holders. No permission is given in respect of use of any of the above, and such use may constitute an infringement of the holders' rights.
This disclaimer does not affect your statutory rights as a consumer.
Changes To These Terms & Conditions
We reserve the right to change these Terms & Conditions of Trade at any time; your continued use of the Web site following any change shall be deemed to be your acceptance of such change. It is your responsibility to check the Terms & Conditions of Use regularly for changes. If you do not agree with any change to the Terms & Conditions of Use you must immediately stop using the Web site.
Law and Jurisdiction
These Terms & Conditions of Use shall be governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the English court. If any of these Product Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Product Terms which will continue to be valid and enforceable to the fullest extent permitted by law.
Cheylesmoreappliances.co.uk is owned by Cheylesmore Appliances Ltd
Contact Details
Cheylesmore Appliances Ltd
Shop 6, Quinton Parade
Cheylesmore
Coventry
CV3 5HW
Company Number: 6131483
Vat Number: 902236756
